1. Satisfaction Guarantee
At Z-Naturals, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
2. Eligibility for Returns
You may request a return for an item within [X] days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as you received it.
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer support team at info@z-organic.com to request a Return Authorization (RA) number.
- Once you receive the RA number, securely package the item(s) you wish to return and include the RA number on the package.
- Ship the package to the address provided by our customer support team.
4. Refunds and Exchanges
Upon receiving your return, we will inspect the item(s) to ensure they meet the eligibility criteria. If the return is approved:
- Refunds: Refunds will be processed within [X] business days to the original payment method used during the purchase.
- Exchanges: Exchanges will be processed based on product availability. If the requested item is unavailable, a refund will be issued.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products. We recommend using a trackable shipping method to ensure the safe return of your items.
6. Non-Returnable Items
Certain items, such as [List any non-returnable items], are not eligible for returns.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.
8. Restocking Fee
[Optional: If applicable] A restocking fee of [X]% may apply to certain returns. This fee covers the costs associated with restocking, inspecting, and repackaging returned items.
9. Contact Us
If you have any questions or require assistance with your return, please contact our customer support team at info@z-organic.com